Below you will find useful information in connection with using online booking. You can read about how we process your entered information, how you receive your receipt in connection with a purchase and much more. When HENNE is written below, it is used as a synonym for Henne Strand Camping & Resort.
All prices stated in the HENNES online booking system, like everywhere else on the website, are stated in Danish kroner including VAT and all taxes unless otherwise stated and clearly stated in the situation in question.
Payment is made using Dankort, VisaDankort, VISA or Mastercard. A fee is charged for payment with VISA and Mastercard. The amount of the fee is stated on the payment page before the payment is made.
1. 25% deposit is payable upon booking.
2. Installment of the remaining amount is paid no later than 30 days before arrival.
When booking later than 30 days before arrival, the total amount is paid upon booking.
1. 50% deposit is payable upon booking.
2. Installment of the remaining amount is paid no later than 30 days before arrival.
When booking later than 30 days before arrival, the total amount is paid upon booking.
You can safely shop online through our online booking system. As a consumer, you are basically protected against any misuse of your credit card online, so there is no deductible for misuse of your payment card via the internet. You can read more about how you as a consumer should deal with payments online on the following websites: www.betaling.dk, www.fdih.dk.
When booking and paying for a cabin, a rental tent, a place for your own tent, or a place for your own caravan, you will be presented with a contract from HENNE, which includes the accounting for your purchase. The contract can be printed from the website after booking, and is also sent via email immediately after purchase, if the correct email address is provided by the buyer.
Delivery of the ordered product takes place upon arrival at HER on the day of arrival (and ends upon departure on the day of departure). Both of these times are stated in the above-mentioned contract.
You have the option to choose basic, flex or premium. The choice must be made at the time of booking. It will not be possible to change to another service after the first payment. Changing a booking means cancellation, changing the type of accommodation or the dates of your stay. You are of course always welcome to change the number of people or other additions without having to pay an administration fee. We would like to point out that basic, flex and premium are dynamic services that are calculated based on the total amount of your stay.
1. With Basis, you do not have the option to rebook, cancel or get a refund for your booking if you are prevented from attending.
2. With flex you can rebook and cancel up to 30 days before arrival. However, we would like to point out that there is an administration fee of DKK 100 per change, per booking. Changes to the stay can only be made in writing and are only valid from the day the landlord receives them.
The amount on the Flex package is not refundable in the event of rebooking or cancellation.
3. With Premium you can rebook and cancel up until 12.00:100 the day before arrival. However, we would like to point out that there is an administration fee of DKK XNUMX per change, per booking. Changes to the stay can only be made in writing and are only valid from the day the landlord receives them.
The amount on the Premium package is not refundable in the event of rebooking or cancellation.
We would like to point out that your booking is not covered by the Consumer Agreement Act's rules on the right of withdrawal. The sale of accommodation (cabins, summer houses, camping, etc.) is covered by a special exception in the Consumer Agreement Act's section 18, subsection 2, no. 12. The booking made is therefore not covered by a 14-day right of withdrawal.
HENNE registers your name, address, email and other information provided in connection with the purchase in its customer database. The information is not disclosed, but HENNE retains the registration for 5 years.
HENNE uses server-side cookies and a secure connection to ensure the security of the information you provide on the site.
When paying by credit card, the registration takes place via a secure server, where the information is encrypted before being sent over the internet.
If for some reason you do not receive your contract, which confirms your purchase, and you have not received an error message from the system, you can write to the address or phone number below.
Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error or should have discovered the error by normal review of your contract. You can complain in writing or orally. One year after receipt of the goods (stay), the right to complain ceases in accordance with Section 83, subsection 1 of the Danish Sales Act, unless otherwise agreed.
When HENNE receives your complaint about a product, the complaint will be processed as soon as possible. HENNE will decide whether the product received should be refunded, exchanged or a price reduction should be given.
Her Beach Camping
Strandvejen 418, Henne Strand
6854 Henne
TLF.: +75255079 XNUMX
Email: post@hennestrandcamping.dk
Cvr.:16708003
HERE AND NOW – offer